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Support Team Access

The customer support team may request remote access to your account. Administrators can grant permission through the Anyscale UI with these instructions.

Grant access

Only Anyscale administrators can grant support team access. Select  Help > Support in the side navigation menu.

Screenshot of the side navigation

On the Support page, grant access by clicking Grant.

Screenshot of the support page

Clicking Grant opens a modal that allows you to choose the duration of the access. Once support team access is active, Anyscale employees can create support accounts in your organization through the internal view.

Screenshot of modal

Revoke access

You can revoke support team access to close the organization to logins from support accounts by clicking Revoke.